Refund Policy

At Luvies, your satisfaction is our top priority. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items
• Gift cards
• Downloadable products
• Intimate or sanitary goods

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Exchanges

If you need to exchange an item for a different size or colour, please contact us and we'll be happy to assist you.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately so we can resolve the issue promptly.

How to Initiate a Return

To start a return, please email us at support@Luvies.store with your order number and reason for return. Our team will guide you through the process.

If you have any questions about our refund policy, feel free to reach out to us at support@Luvies.store.